My consumption is high. Could the meter be running fast, or was there an error in the reading?

Water meters are specifically engineered to prevent accelerated readings. In fact, as they wear out they will register zero consumption which then alerts the Department of Public Works crews to contact the customer and inspect the meter for potential replacement.

Since the meter readings are obtained from the remote reader located outside the house, the potential for a misread exists if there is a problem with the hard wiring to the water meter in the basement or with the remote reading devices. Misreads are extremely rare. The letter “A” following the “Current Read” on your bill indicates an actual read. To verify the reading shown on your bill, compare it to the reading on your water meter in the basement. The reading that you take (first 4 digits reading left to right) should be greater than the “Current Read” from the bill. If you subtract the bill’s “Current Read” amount from the reading you took, it will measure the amount of water consumed since the end date of the “Service Period” also shown on the bill.

Show All Answers

1. How is water and sewer service funded in Sterling Heights?
2. What are the costs associated with water and sewer service?
3. What are the reasons for the recent rate structure change?
4. How did the City come up with the new rate structure and why?
5. What are the features of the new rate structure for water and sewer service?
6. What are the benefits to the customer of the rate changes?
7. How do water and sewer rates in Sterling Heights compare to other cities in Macomb County?
8. Where is my water meter? Isn’t it that plastic box on the outside of my house?
9. My consumption is high. Could the meter be running fast, or was there an error in the reading?
10. How will automated meter reading benefit customers?
11. How can I expect my bill to change as a result of the new rate structure?
12. How do water and sewer bills compare to other household utility costs?
13. How much does it cost to perform basic water-using activities in my home?
14. What happens if I don’t pay my water bill? Will my water be shut off?
15. I’m selling my house and have been told that I need to get a final water bill. How do I go about this?
16. My water bill is much higher than normal. Why?
17. My neighbors have the same number of people and water their lawn as much as I do. How come my bill is higher?
18. Where can I get information on the water consumption history for my account?
19. If I pay my water bill online with my credit card, are there any additional credit card processing fees that I have to pay?
20. I tried to make a payment online, but was denied access to the payment screen. What should I do now?
21. What are the most significant ways to eliminate excessive water consumption?
22. What are some useful home maintenance ideas?