In recent weeks, Great Lakes Water Authority (GLWA) has experienced unusual interruptions affecting its North Service Center facility and some of the communities it serves. The North Service Center is part of GLWA's water transmission system.
At the same time, some impacted communities, including the City of Madison Heights, the City of Sterling Heights and the City of Fraser have been experiencing a high number of watermain breaks that are creating significant challenges for their residents, as well as their Public Works Departments.
On Wednesday, August 13, 2025, representatives of the communities of Sterling Heights, Madison Heights, and Fraser met with GLWA and DTE Energy to develop an action plan for a coordinated investigation and the development of corrective measures. This matter is currently under investigation by all parties. More information will be communicated as it becomes available.
If residents in any of the impacted communities are experiencing issues with their water service, they are asked to please contact their local municipality’s Public Works Department.
Great Lakes Water Authority (GLWA)
The Great Lakes Water Authority (GLWA) provides nearly 40 percent of Michigan’s population with water of unquestionable quality, as well as effective and efficient wastewater services to nearly 30 percent of the state. GLWA is all about the movement of water from the environment, to our member partners, and back to the environment. We ensure our member partner communities get the highest quality water using treatment standards that are stricter than state or federal regulatory requirements.
Working hand-in-hand with our member partners, we provide water and wastewater services of the highest quality. Together, we are one water.